Cancellation Policy

Should you need to cancel or reschedule your counselling or therapy appointment, a 24-hour notice of these changes is required. A nominal fee will be charged for appointments that are missed, cancelled or rescheduled less than 24-hours of the scheduled appointment time, the total of which is dependent upon the type and length of session that was originally scheduled (50% of the full session fee). This fee must be paid in addition to the consultation fee at (or prior to) the next appointment. This fee is automatically billed to cards held on file for online appointments. As additional resources are necessary in preparation of workshops, groups and events, cancelled bookings within 24-hours and/or no shows for workshops, groups and/or events receive no refund (i.e. your payment in full is retained); cancellations made 24 to 72-hours (i.e. 2-3 days) before the workshop, group, and/or event will receive a 50% refund; and cancellations made over 72-hours before the workshop, group, and/or event will receive a full refund. Participants may 'exchange' their booking with another person dependent upon the service and whether the alternative participant meets accessibility and eligibility (e.g. health and safety) assessments where relevant. Please contact the coordinator/facilitator for enquiries and additional details. Thank you.

Contact Details